ZenCoat Shipping Policy

ZenCoat – Shipping Policy

Thank you for choosing ZenCoat! We are dedicated to delivering your pet grooming essentials as quickly and safely as possible.

1. Order Processing

All orders are processed within 1 to 3 business days. You will receive a notification once your order has been dispatched. Please note that we do not process or ship orders during weekends or public holidays.

2. Shipping Times

We offer worldwide shipping to ensure every pet can enjoy ZenCoat products. Our estimated delivery time is generally between 7 to 15 business days, depending on your location and local customs processing.

Note: Delivery times are estimates and may vary during peak seasons or due to external factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address. We also offer Free Shipping on qualifying orders—check our homepage for current promotions!

4. Tracking Your Order

Once your package is on its way, we will send you a confirmation email with a Tracking Number. You can use this number to follow your package's journey directly on our website or through the carrier's portal. It may take 24–48 hours for the tracking information to update.

5. Customs and Import Taxes

Please be aware that ZenCoat is not responsible for any customs duties, taxes, or fees applied to your order upon arrival in your country. These charges are the responsibility of the customer.

6. Delivery Issues

If your tracking says "Delivered" but you haven't received your package, or if your item arrives damaged, please contact us within 5 days at [support@zencoat.com]. We will work with the carrier to resolve the issue for you.